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Tuesday, September 17 • 11:30am - 12:00pm
Sharing perspectives and creating meaning through insider/outsider evaluation of an Aboriginal transfer of care program from hospital to community

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Liz Norsa (Western Sydney University), Nathan Jones (Aboriginal Health Unit SWSLHD), Karen Beetson (Aboriginal Health Unit SWSLHD), An  Speizer (Aboriginal Health Unit SWSLHD), Raylene Blackburn (Camden & Campbelltown Hospitals SWSLHD), Ilse Blign lt (School of Medicine Western Sydney University)

Aboriginal people with chronic conditions are more likely to leave hospital with incomplete transfer of care arrangements and more likely to be readmitted after a recent hospitalisation. The Aboriginal Transfer of Care (ATOC) Program at South Western Sydney Local Health District (SWSLHD), in which Aboriginal Liaison Officers and Transfer of Care nurses work as team to deliver a holistic patient-centred model of care, was designed to address this problem by ensuring consideration of an Aboriginal patient’s medical, cultural and psychosocial needs. Promising early results led to a formal evaluation funded by NSW Health under its Translational Research Grant Scheme. SWSLHD, Western Sydney University and the Ministry of Health are partners in this mixed-methods evaluation. The qualitative evaluation component aimed to: document the program model, describe what is ‘successful’ transfer of care for patients, their families and service providers, and identify opportunities for program enhancement and extension. The evaluation employed participatory methods, which involved over 40 interviews, participant observation and workshops at two hospitals. SWSLHD and the university members of the evaluation team brought insider and outsider perspectives: Aboriginal and non-Aboriginal; service manager or provider, and evaluator. This short presentation describes how the evaluation approach and ways of working were shaped by these different perspectives.

avatar for Linda Klein

Linda Klein

Deputy Director Research & Evaluation, GP Synergy
Linda Klein, BSc MSc PhDI have an academic background in psychology and public health, with over 30 years of practical experience in evaluation in sectors spanning health, education/training and business. At GP Synergy, I take primary responsibility for the evaluation of educational... Read More →


Liz Norsa

Research Officer, Western Sydney University
Liz Norsa is employed as a Research Officer at the Translation Health Research Institute at Western Sydney University. As a social and cultural anthropologist Liz has a particular interest in patient agency, wellbeing, the production of health/medical knowledge and ethnography within... Read More →

Raylene Blackburn

Aboriginal Liaison Officer, NSW Health
I am a proud Anaiwin & Dungutti woman, lived in the area for 30+ yearsEmployed by Campbelltown Hospital for 10 years, ALO for 7 years The role of ALO is very rewarding and knowing I am helping and supporting our community is the best feeling
avatar for Karen Beetson

Karen Beetson

Deputy Director Aboriginal Health, South Western Sydney Local Health District
Karen Beetson is a Manadandanji woman from Roma QLD and has lived and worked in the Dharawal community for the most of her life. Karen has worked for over 35 years in Aboriginal Community Development and capacity building beginning her career in Aboriginal Employment and Education... Read More →

Tuesday September 17, 2019 11:30am - 12:00pm AEST