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Wednesday, September 18 • 11:45am - 11:50am
Lessons from the Dark Side: How Corporates do Client Experience

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Emily Verstege (ARTD Consultants)

I've been in a corporate wilderness for the last four years, working with for-profit organisations to gather evidence to understand their clients better. I quickly realised corporations know lots about their clients in ways that we don't, as governments or non-profits. This Ignite presentation un-boxes client experience for evaluators, with anecdotes from the "dark side".

avatar for Kiri Parata

Kiri Parata

President, Australian Evaluation Society
Kia ora I'm Kiri, living on Kabi Kabi Country on the Sunshine Coast of Queensland. I share my time between here and my home in Aotearoa New Zealand where my iwi (tribal) affiliations are Te Ātiawa, Ngāti Toarangatira, Ngāti Raukawa, Ngāti Ruanui, and Ngāi Tahu. I'm completing... Read More →

avatar for Emily Verstege

Emily Verstege

Senior Manager, ARTD Consultants

Wednesday September 18, 2019 11:45am - 11:50am AEST