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Wednesday, September 18 • 11:45am - 11:50am
Lessons from the Dark Side: How Corporates do Client Experience

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Emily Verstege (ARTD Consultants)

I've been in a corporate wilderness for the last four years, working with for-profit organisations to gather evidence to understand their clients better. I quickly realised corporations know lots about their clients in ways that we don't, as governments or non-profits. This Ignite presentation un-boxes client experience for evaluators, with anecdotes from the "dark side".
Chairs
avatar for Kiri Parata

Kiri Parata

President, Australian Evaluation Society
Kia ora I'm Kiri, living on Kabi Kabi Country on the Sunshine Coast of Queensland. He uri ahau nō Kāpiti, kō Te Ātiawa, kō Ngāti Toarangatira, kō Ngāti Raukawa, kō Ngāti Ruanui, kō Ngāi Tahu ōku iwi. I work as a Māori health researcher and evaluator, this mahi brings... Read More →

Presenters
avatar for Emily Verstege

Emily Verstege

Senior Manager, ARTD Consultants

Wednesday September 18, 2019 11:45am - 11:50am AEST
C2.6
  What’s beyond the box?