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Wednesday, September 18 • 11:45am - 11:50am
Lessons from the Dark Side: How Corporates do Client Experience

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Emily Verstege (ARTD Consultants)

I've been in a corporate wilderness for the last four years, working with for-profit organisations to gather evidence to understand their clients better. I quickly realised corporations know lots about their clients in ways that we don't, as governments or non-profits. This Ignite presentation un-boxes client experience for evaluators, with anecdotes from the "dark side".

Chairs
avatar for Kiri Parata

Kiri Parata

Whakauae Research for Māori Health and Development
Kia ora I'm Kiri, living on the Sunshine Coast of Queensland. My whakapapa (genealogy) is to Te Atiawa, Ngāti Toa, Ngāti Raukawa, Ngāti Ruanui and Ngāi Tahu in Aotearoa, New Zealand. I am a Māori health researcher and evaluator and I'm committed to tino rangatiratanga where indigenous... Read More →

Presenters
avatar for Emily Verstege

Emily Verstege

Senior Manager, ARTD Consultants


Wednesday September 18, 2019 11:45am - 11:50am AEST
C2.6